We do our best to always offer you the lowest price, but if you find a lower qualified price on another site, we will be happy to match it.
If you find a lower qualified price* for the same accommodation and terms at any point before your reservation is made or up to 24 hours after making your reservation, we will honor the lower price. You may contact our reservations department to submit the claim over the phone at 1-800-438-9590.
These are the types of prices that do NOT meet the criteria of a "lower qualified price":
Price is reflective of different accommodations or terms, such as:
|Room with a different view||You booked a room with a full ocean view and this price is for a partial ocean view|
|Includes different amenities||You booked a room with a $25 on-property credit and this price is for a room plus free breakfast|
|Check In/Check Out dates are different||You booked a room checking in on 8/25/19 and checking out on 8/31/19, but this price is for a room checking in on 8/26/19 and checking out on 8/31/19|
|Number of guests is different||You booked a room for 2 adults and 2 children, but this price is for a room for 2 adults only|
|Difference in terms||You booked a NON refundable room but this price is for a room with a refundable policy|
|Prices on websites that do NOT disclose the hotel name until the reservation is completed||When a site has you search and book a room without knowing the brand or hotel and only after you have booked does the site disclose the hotel name and brand|
|Bookings that don't provide an immediate confirmation upon submitting the reservation request||A site provides you a notice telling you that they have received your request to book, but the booking confirmation number will be provided at some point in the future|
|Prices that require a special membership or affiliation to book||Such as member-only prices|
|Prices that are not bookable||An advertisement that doesn't have a direct link to booking|
|Prices that are reflective of unauthorized reselling of a confirmed reservation||Unauthorized reselling means reselling an existing booking that was already made in someone else's name|