Our Best Price Guarantee

We do our best to always offer you the lowest price, but if you find a lower qualified price on another site, we will be happy to match it.

HERE\’S HOW IT WORKS:

If you find a lower qualified price* for the same accommodation and terms at any point before your reservation is made or up to 24 hours after making your reservation, we will honor the lower price. You may contact our reservations department to submit the claim over the phone at 1-800-438-9590.

These are the types of prices that do NOT meet the criteria of a \”lower qualified price\”:

Price is reflective of different accommodations or terms, such as:

 

Room with a different view

 

You booked a room with a full ocean view and this price is for a partial ocean view

 

Includes different amenities

 

You booked a room with a $25 on-property credit and this price is for a room plus free breakfast

 

Check-In/Check-Out dates are different

 

You booked a room checking in on 8/25/19 and checking out on 8/31/19, but this price is for a room checking in on 8/26/19 and checking out on 8/31/19

 

Number of guests is different

 

You booked a room for 2 adults and 2 children, but this price is for a room for 2 adults only

 

Difference in terms

 

You booked a NON refundable room but this price is for a room with a refundable policy

 

Prices on websites that do NOT disclose the hotel name until the reservation is completed

 

When a site has you search and book a room without knowing the brand or hotel and only after you have booked does the site disclose the hotel name and brand

 

Bookings that don\’t provide an immediate confirmation upon submitting the reservation request

 

A site provides you a notice telling you that they have received your request to book, but the booking confirmation number will be provided at some point in the future

 

Prices that require a special membership or affiliation to book

 

Such as member-only prices

 

Prices that are not bookable

 

An advertisement that doesn\’t have a direct link to booking

 

Prices that are reflective of unauthorized reselling of a confirmed reservation

 

Unauthorized reselling means reselling an existing booking that was already made in someone else\’s name